1. Your order will be shipped by Fedex / UPS from our warehouses in CA, United States. Other methods of shipment are available upon request
2. We only ship our products within United States, CA, UK, Germany. Other remote areas orders may require additional charges
3. It usually takes 3-7 business days for customers to receive the parcel depending on the destination. Approximately 5% of parcels delivered may take longer than the official estimated time due to customs clearance. Remote area destinations usually take 10-15 business days. Delivery dates are estimates and dependent upon shipper and other factors.
4. After your order is shipped, you will receive the tracking number.
5. If your product has not arrived within the estimated delivery time, please contact us. Once the parcel was confirmed as lost by the post office/couriers after 14 working days waiting, a new item will be sent out or we will refund you full money.
6. Most of our products are free postage,special circumstances will be listed clearly in the listing. Shipping and handling costs are based on an estimated weight and / or dimensional weight.
7. Please note that we cannot ship to a PO Box. We recommend that you leave us with your physical address.